WHAT TYPE OF PEOPLE AND ORGANIZATION ARE WE???

ARE WE FIREMEN? MECHANICS? OR KNIGHTS?

FIRE MAN
-NO SYSTEM
-USED TO VERBAL PROCEDURES
-QUANTITY IS PRIORITY
-INFORMATION IS LACKING
-DAY TO DAY OPERATIONS
-QUALITY IS NOT AN ISSUE
-NO GOALS – NO VISION
-NO PROPER DOCUMENTATION
-NO MANPOWER COMPETENCY
-FOCUS ON “FIRE FIGHTING”
-NO PLANNING
-NO ORGANIZATIONAL STRUCTURE
MECHANICS
-60% OF SYSTEMS ARE IN PLACE
-THERE IS LITTLE PLANNING
-WITH BASIC ORGANIZATIONAL INFRASTRUTURE
-NEW ENGINE BUT NO BRAKES
-QUALITY IS A TQD PROBLEM
-TOOL ORIENTED
-SPARE PARTS APPROACH TO PROBLEM SOLVING - INDIVIDUAL
-INFORMATION IS THERE BUT NOT COORDINATED
-THERE IS LITTLE DOCUMENTATION
-FOCUS IS IN “REPAIR” “FIX-IT”
-REACTIVE APPROACH TO PROBLEMS
KNIGHTS
95% OF SYSTEMS ARE IN PLACE
-WORK PLANNING IS ESSENTIAL
-GOAL & STANDARDS BASED
-INFORMATION IS SHARED
-ADAPTABLE TO CHANGES
-CUSTOMER FOCUS
-COORDINATION & TEAMWORK BASE
-QUALITY – TQM – EVERYBODY’S FOCUS
-CAPABLE TO RESPOND TO CHALLENGES
-CONSTANT CONTINUOUS IMPROVEMENT
-KNOWLEDGE BASED
-EMPOWERMENT OF PEOPLE
-GOAL, VISION, & MISSION
-PERFORMANCE BASE
-WELL DISCIPLINED
-POSITIVE VALUE CENTERED
-PROCESS BASES (SCIENTIFIC)
-PROACTIVE APPROACH

ARE WE FIREMEN?, MECHANICS? OR KNIGHTS?